Job DescriptionAs Global Service Manager, reporting directly to the After Market Director, you will be responsible for leading the Field Service Engineering, Help Desk, and Service Administration teams.
This role involves managing a large team, ensuring operational excellence, team development, and full alignment with service KPIs while maintaining a hands-on approach and staying closely connected to field operations.
An international company recognized as a leader in the packaging sector, with global coverage and a strong focus on the food & beverage industry.
ResponsibilitiesOperational and strategic management of the team
Coordination of the Field Service, Customer Service, Helpdesk, and Service Administration teams
Definition and monitoring of service KPIs (response times, customer satisfaction, efficiency, profitability)
Resource planning and budget management for the business unit
Collaboration with commercial and technical departments to ensure an integrated and competitive offering
Team management, with a focus on training, motivation, and skill development
Direct interface with strategic clients and international partners
Candidate Profile10+ years of experience in similar roles, ideally within the industrial or packaging sectors
Strong leadership and strategic mindset, with proven managerial capabilities
Deep understanding of aftermarket business models, including spare parts and service sales dynamics
Fluent in English; additional languages are a plus
Willingness to travel internationally and work in dynamic environments
Experience in entrepreneurial or fast-growing contexts is a strong advantage
Excellent interpersonal and communication skills, with a customer-centric approach
Results-driven attitude, focused on performance and continuous improvement
Desired Skills and ExperienceAftermarket Strategy
Packaging Machinery
Packaging Equipment
Industrial Automation
Maintenance Contracts
Spare Parts Management
Field Service Operations
Seniority LevelMid-Senior level
Employment typeFull time
Job functionManufacturing
IndustriesIndustrial Machinery Manufacturing
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