What is VRMO? Our mission in Verification Risk Management & Operations (VRMO) is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and our people, we manage risk across multiple geographies for multiple markets having its own diverse set of buyers and sellers. We focus on customers and scale through innovation. The VRMO team safeguards the sellers by monitoring, tracking, and managing risk to ensure long-term customer satisfaction.
Key job responsibilities: Manager of manager’s role. In charge of managing multiple entry-level managers. This would consist of one or more teams of Investigation specialists (~75-80 headcount) who investigate seller registration related documents on Amazon platforms and take appropriate actions based on processes, tools, and high-judgment decisions.
As a people manager, provide leadership and administrative support to their team(s) and manage them to focus on the people development of their team, minimize the impact of bad actors by meeting decision quality targets, constantly meet/exceed service levels based on capacity and team delivery, execute road-mapped projects with various stakeholders.
In addition to being responsible for achieving and exceeding team’s defined metrics through rigorous performance management, she/he will be expected to participate in strategic planning, project road mapping activities of the team.
The key to success in this role is the ability to understand the VRMO vision and make independent decisions with sound judgment to manage their teams to attain that vision.
The incumbent is required to demonstrate performance in the following areas:
* Metrics, by consistently leading the group of managers to meet the goals aligned to bad actor reduction, improved seller experience, and meet service levels as per targets.
* Process Improvement, by delivering significant Business impacts and contributions to their company through improvement to quality, productivity, or customer experience.
* People Development, by developing the career and skills of their Managers and Investigator teams through continuous closure of performance feedback loops.
* Networking: The candidate also needs to communicate with multiple stakeholders within the organization - the peer group as well support functions to ensure smooth delivery of the processes being handled.
Basic Qualifications
* 3+ years of team management experience
* 6+ years of operational and/or retail management experience
* Experience using data to influence business decisions
* Experience as a manager of managers
* Experience across the domain of risk management & compliance operations
* MBA
Preferred Qualifications
* Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
* Experience in operational excellence using six sigma methodologies
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