Ph3 bWe’re Hiring: IT Services Manager /b /h3 pWe are looking for an experienced bIT Services Manager /b to lead the delivery, performance, and continuous improvement of our IT services. This role is critical in ensuring high-quality service management, strong alignment with business needs, and excellent user experience. /p h3 bKey Responsibilities /b /h3 ul liOwn and manage end-to-end IT service delivery in line with ITIL best practices /li liEnsure service availability, performance, and compliance with agreed SLAs /li liLead incident, problem, change, and service improvement processes /li liAct as the main point of contact between IT and business stakeholders /li liDrive continuous service improvement initiatives /li liManage service reporting, KPIs, and risk mitigation /li liCollaborate closely with IT Operations, Security, and Development teams /li liSupport vendor and third-party service management /li /ul h3 bRequirements /b /h3 ul liProven experience as an IT Services Manager or similar ITSM role /li liStrong knowledge of ITIL framework (ITIL certification is a plus) /li liExperience managing SLAs and service performance /li liExcellent stakeholder management and communication skills /li liAbility to balance strategic thinking with operational execution /li liExperience working in complex IT environments /li liStrong problem-solving and leadership skills /li /ul h3⭐ bNice to Have /b /h3 ul liExperience with ITSM tools (e.g. ServiceNow, Jira Service Management, BMC, etc.) /li liBackground in service improvement or transformation projects /li liExperience in regulated or enterprise environments /li /ul pbWe encourage you to apply! /b /p /p #J-18808-Ljbffr