BSettore: /b VenditebrbCategoria: /b Machinery ToolsbrbLuogo di lavoro: /b ParmabrpOur Client is a leading company specialised in the construction of filling and closing lines and processing plants for the food and beverage industry. /ppFor them we're seeking a talented bAFTER SALES BUSINESS MANAGER /bwhowill report to the Aftermarket Manager and is based in the HQ of Parma with frequent travel and business trips. /ppbMain Responsabilities: /b /pulliUndertake proactive communication with customers, seeking to anticipate and resolve issues /liliConduct regular customer audits and visits and define maintenance contracts, taking a proactive approach to identify and address potential issues /liliEngage in preventative maintenance and upgrades /liliPromote new products or services providing customers with the information they need to make informed purchasing decisions /liliPursue a high level of customer satisfaction, prevent customer churn, build stronger relationships and retain customers /liliEnsure the achievement of business targets (invoicing and margins) for the Aftermarket Division (service, spare parts, retrofits) /liliIdentify and pursue new business opportunities to expand the company's client base /liliDevelop partnerships and strategic alliances to enhance service offerings /liliCollaborate with sales and marketing teams to align customer service initiatives with business growth objectives /li /ulpbKey Skills Qualifications: /b /pulliDiploma or Bachelor's degree in a technical subject (mechanics, automation, etc...). /liliProven experience in bcustomer service management and business development /b /liliStrong analytical and strategic thinking skills /liliExcellent communication and negotiation abilities /liliLeadership experience with a track record of driving team performance /liliProficiency in CRM software and customer engagement tools is a plus /liliAbility to identify trends, customer needs, and market opportunities /li /ulp#LI-IC /ppWyser è il brand globale che si occupa di ricerca e selezione di profili manageriali ed executive di Gi Group Holding, la prima multinazionale italiana del lavoro e una tra le principali realtà che offrono servizi e consulenza HR a livello globale. I candidati ambosessi (D.lgs. n. 198/2006), sono invitati a leggere l'informativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo: /ppWyser (Aut. Min. del 15/04/2014 Prot. N: 39/4903) /p #J-18808-Ljbffr