Overview We are Merkle – a leading data-driven, technology-enabled, global performance marketing agency that delivers unique, personalized customer experiences across platforms and devices. We call it ‘people-based’ marketing, with over 25 years’ experience and recognition as a global leader. Merkle’s heritage in data, technology and analytics underpins our understanding of consumer insights that drive people-based marketing strategies. We offer clients content-driven, contextual and compelling customer journeys and experiences that drive business growth. Our team comprises 2000 digital enthusiasts in DACH & Europe who are innovating how brands are built through Digital Transformation strategy, MarTech platforms, Creativity, Data, Commerce, Mobile, Social Media, Intranet. We are part of the global Merkle brand, the largest brand within the dentsu group, with a network of over 66,000 professionals in 146 countries and one of the world’s biggest global media companies. As a full-service & data-driven CXM Agency, we partner with Top 500 companies in the DACH region and in Europe. Location: our offices are located in Milano and Roma; you can also work full remote (in Italy) — it's completely up to you. We are the largest global implementation partner for Pegasystems (PEGA Marketing and Decisioning). In this role, you will collaborate with sponsors, business stakeholders, business analysts, data governance, analytics, functional and technical leads to ensure the right solution is created for the business. Often you will need to suggest your own business / marketing solutions to problems rather than just taking pre-defined requirements. You will also be responsible for the work of other Decision Architects, and you will ensure your solutions are delivered on-time and on-budget using industry-standard project delivery frameworks including Agile Waterfall Scrum Qualifications Essential : PEGA Certified Decisioning Consultant (PCDC) qualification In-depth knowledge of “Next Best Action”, “Always-On” / real-time marketing, PEGA adaptive modelling and arbitration techniques Ability to design and build a conceptual decisioning framework from scratch A highly technical, hands-on, motivated and collaborative individual with exceptional communication skills and proven experience working with diverse teams of technical architects, business users and IT teams Ability to define and enforce best practices in PEGA architecture / design / coding Mentor and train junior team members, and client business stakeholders Ensure teams are adhering to design recommendations, development best practices and PEGA guardrails throughout the project lifecycle Proven leadership experience Fluent in English Desirable : Experience of agile development environments PEGA Senior Certified System Architect (PCSSA) qualification PEGA Certified Data Scientist (PCDS) certification Certification / experience of other marketing or data science technologies (e.g. Unica, Adobe Campaign, SAS, R), and an ambition to cross-train to PEGA Technical qualifications in recent PEGA versions (e.g. version 8 or above) Additional Information We work with highly motivated people who support and enrich each other. We offer flexible (annual) working hours and the option for home office. We value face-to-face exchanges — coffee, tea, biscuits or fruit are welcomed in our offices. We also provide regular opportunities for hands-on collaboration with pens, paper, and whiteboards for brainstorming. We support training internally and externally and encourage continuous learning. We are looking forward to hearing from you! Your contact Mo Kazemi Talent Acquisition Business Partner Merkle - a dentsu company | Dentsu Aegis Network Merkle Global | Merkle DACH & Europe | Careers J-18808-Ljbffr