Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.
ABOUT THE PROPERTY
Colere 1600 By Cloud 7, Italy
Colere is a charming mountain village renowned for its unspoiled landscapes, and year-round appeal. The destination offers a haven for outdoor enthusiasts with skiing, hiking, and climbing, as well as a retreat for those seeking tranquility. Within this stunning setting, the Cloud 7 Hotel Colere features 28 thoughtfully designed rooms and suites, offering a blend of comfort and contemporary alpine style. Guests will enjoy a wellness center dedicated to relaxation and rejuvenation, along with the variety of refined hospitality in lounge bar&ski;, a la carte and self-service restaurants, the hotel embodies the perfect balance of adventure, wellness, and Italian charm.
JOB DESCRIPTION
KEY RESPONSIBILITIES:
- Greet and welcome guests warmly, ensuring a smooth check-in and check-out process.
- Handle reservations, room assignments, and billing with accuracy.
- Provide information on hotel services, facilities, and local attractions.
- Respond to guest requests, concerns, and complaints promptly and professionally.
- Follow front office procedures and standards for service, safety, and compliance.
- Ensure accuracy in reservations, billing, and guest records.
CONNECTION
- Build positive relationships with guests by providing attentive and personalized service.
- Collaborate with colleagues across departments to deliver seamless guest experiences.
- Represent KH values of hospitality and inclusivity in all interactions.
INNOVATION
- Use hotel systems and digital tools effectively to manage reservations and guest services.
- Adapt quickly to guest needs and apply creative solutions in daily tasks.
CURATION
- Deliver personalized service tailored to guest preferences and requirements.
- Support the creation of memorable experiences that reflect Cloud 7 Colere’s identity.
LEADING THE WAY
- Ensure compliance with hotel policies, safety, and brand standards.
- Share guest feedback and suggest improvements to enhance service quality.
EXPERIENCE & SKILLS
- Previous experience in front office, customer service, or hospitality is an advantage.
- Knowledge of PMS and front office systems (Opera, Fidelio, or similar) is a plus.
- Strong communication and interpersonal skills.
- Fluent in English and Italian.
- Friendly, proactive, and able to work under pressure with a guest-first mindset.
- Flexibility to work shifts, weekends, and holidays as needed.
JOINING OUR TEAM MEANS
Competitive Compensation: A rewarding package tailored to your experience.
Career Growth: Opportunities for advancement within our dynamic organisation.
Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
Job Type: Full-time
Application Question(s):
- What is your monthly net salary expectations? (EUR)
Experience:
- Front Office: 1 year (Required)
Language:
- italian (Required)
- english (Required)