PstrongRole: /strong /ppbr/ppWe are looking for a Field IT Technician with experience in IT desktop support and endusers support at large multinational companies, in order to support our customers on site in the area of Rome. /ppMain tasks of the job are: /pulliidentify, diagnose, and resolve issues in computer hardware and software in systems such as Laptops, Desktops, Printers, Mobile devices, Tablets etc. /liliprovide general deskside support, imaging/ re-imaging PCs and laptops /lilicoordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same /liliprovide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. /liliprovide smart hands and eyes support leaded by remote team for network devices and servers /li /ulpbr/ppLocation: Rome area (availability to travel in the area is required - driving license needed) /ppbr/ppbr/ppstrongRequirements: /strong /ppbr/pulliMinimum 2-3 years previous experience in the delivery of IT support services, ideally within the field /liliDiagnostic support capabilities using standard Windows-based applications tools (such as M365, Win10, A.D SCCM) /liliConfidence in addressing break/fix issues – Typically supporting PCs / Laptop /liliExperience in OS, Apps and H/W installation and troubleshooting depending on project products /liliFamiliarity with ticketing system /liliGood English and fluent Italian /liliAvailability to travel in the area of Rome /liliDriving license /li /ulpbr/ppbr/ppstrongBenefits: /strong /ppbr/pulliBuddy program /liliInternal career development program /liliInternational job opportunities /liliOnboarding program /liliStaff discounts /liliTicket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher /li /ulpbr/ppstrongBe part of Us /strong /ppHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. /p