PstrongSERVICE TECHNICIAN /strong /ppbr/ppstrongWHAT YOU NEED TO KNOW /strong /pulliPermanent, full-time position /liliBased in the Thiene, Veneto region, Italy /liliHands-on role supporting advanced industrial 3D printing systems /liliStrong mix of technical depth, customer interaction and international exposure /liliSuitable for both early-career and experienced technical professionals /liliUp to 30% travel /li /ulpbr/ppstrongTHE ROLE /strong /ppYou will join a well-established additive manufacturing company that designs and supports high-precision industrial 3D printing systems used by customers internationally. The business has a strong engineering focus and works closely with its customers to ensure reliable, long-term system performance. /ppbr/ppAs a Post-Sales Technician / After-Sales Engineer, you will support customers once systems are installed, providing remote and on-site technical assistance across hardware, electronics and software. You will be a key point of contact for troubleshooting, machine start-up and customer training, helping customers get consistent and dependable results from their equipment. /ppbr/ppFor junior profiles, this role offers structured exposure to complex hardware, electronics, software and customer environments, with the opportunity to build deep expertise in industrial 3D printing. /ppbr/ppFor experienced engineers, it offers autonomy, technical ownership, international customer engagement and the chance to influence service quality and diagnostic processes. /ppbr/ppstrongKEY RESPONSIBILITIES /strong /pulliProvide remote and on-site technical support to customers /liliDiagnose and resolve issues across electronics, hardware, software and system performance /liliAct as a first point of contact for customer technical queries via phone, email and digital channels /liliSupport machine installation, commissioning, start-up and customer training /liliAccurately document cases and actions using a CRM system /liliCollaborate closely with internal engineering and service teams to resolve complex issues /liliTravel to customer sites in Italy and internationally when required /liliContribute to the continuous improvement of diagnostic tools, processes and customer experience /li /ulpbr/ppstrongEXPERIENCE SKILLS /strong /ppem(We are open to different seniority levels) /em /pulliTechnical background in mechanics, mechatronics, electronics or similar /liliExperience in technical support, field service, commissioning or troubleshooting /liliAbility to analyse faults and work methodically toward solutions /liliConfidence working with hardware and software systems /liliAbility to read electrical schematics and mechanical exploded drawings /liliStrong communication skills and a customer-focused mindset /liliComfortable working in a team-oriented, fast-paced technical environment /liliWillingness to travel when required /liliOrganised, precise and quality-driven in your work /li /ulpemLess experience but strong technical foundations and motivation to learn are absolutely welcome. /em /ppbr/ppstrongQUALIFICATIONS /strong /pulliDiploma or Degree in Mechanics, Mechatronics, Electronics or a related technical discipline /liliItalian and English, spoken and written /li /ul