At Bloq.it, we’ve created the world’s leading smart locker solution, addressing online delivery challenges by enabling easy participation, reducing costs, and promoting sustainability.
After experiencing 1000% growth over three years, we are now the fastest-growing smart locker company globally and one of Europe's fastest-growing scale-ups.
We are seeking a Senior Operations Manager - Italy to join our innovative team as our new #bloqstar. This role aims to bridge our central operations with our local Italian team. The ideal candidate is an operational expert with experience in service-oriented industries (e.g., delivery, shared mobility) who excels at managing processes and reporting. This field-oriented role requires adaptability and a hands-on approach to ensure smooth operations.
Responsibilities include :
* Managing operational teams and processes for smooth daily operations;
* Providing detailed reports and acting as the liaison between local and central teams;
* Handling hands-on operational tasks with attention to detail;
* Regularly visiting the field to report and resolve on-the-ground challenges;
* Coordinating and supporting local teams to ensure consistent service delivery;
* Identifying and implementing operational process improvements;
* Meeting operational metrics and goals, with regular progress reporting.
Requirements :
* 5+ years of experience in operations management, preferably in delivery, mobility, or logistics;
* Strong understanding of post-sales service operations and workflow optimization;
* Excellent communication skills for clear reporting and effective liaising;
* Proficiency in English and Italian;
* Proven team and process management skills, with hands-on involvement;
* Adaptability and proactivity, with willingness to engage in fieldwork;
* Analytical mindset with experience tracking and improving KPIs;
* Knowledge of smart locker systems or logistics technology;
* Understanding of local logistics and post-sales processes;
* Experience scaling operations in a growing company.
Benefits of joining us :
* The chance to contribute to innovative solutions in the smart locker industry;
* A dynamic, fast-paced environment fostering innovation, collaboration, and learning;
* Competitive salary and benefits tailored to your experience;
* Opportunity to make a tangible impact supporting our mission for affordable and sustainable solutions.
If you are a passionate operations expert ready to shape the future of smart locker solutions, Bloq.it welcomes you. Join our team of #bloqstars and help us redefine last-mile delivery!
J-18808-Ljbffr
J-18808-Ljbffr
Operation Manager • Abruzzo, Pescara, Italia
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