Customer and Product Success Lead, Novara Client: Location: Job Category: Other EU work permit required: Yes Job Reference: 2565123154011750400337127 Job Views: 3 Posted: 24.06.2025 Expiry Date: 08.08.2025 Job Description: Full Remote Opportunity Role: Customer and Product Success Lead Industry: Sport Analytics & Betting – previous experience in the industry is a strong plus Budget: 45K A dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support team. The company's goal is to revolutionize the sports data industry by expanding its products globally and enhancing its portfolio with cutting-edge betting solutions. Key Responsibilities Hire, train, and manage Customer Support agents. Ensure quality of work, 24/7 coverage, and manage schedules. Create or outsource Customer Support AI bots. Write guidelines for the Customer Support team. Manage Zen Desk settings and other communication channels. Coordinate communication between Suppliers, Partners, team members, and Clients. Collect regular feedback from Clients on operations, bugs, and performance. Organize, summarize, and report interactions with Clients, Traders, and Suppliers, especially during crises. Ensure tickets are reported correctly and chats run smoothly. Work with the Product Owner and team to refine tickets related to bugs and ensure execution. Must have: Focus on client satisfaction. Understanding and passion for AI tools. Flexibility in working hours. Organized and detail-oriented. Ability to simplify complexity. Excellent communication, leadership skills, and ability to influence and work in a team. Experience in customer support, ideally in leadership or management roles. Why Join Us? Startup culture – Be part of an exciting journey from the ground up and share in our success! Talented and engaging team – Work alongside professionals with experience in top global companies. Flexible work environment – Work remotely from anywhere with a schedule that fits your lifestyle. Innovation-driven mindset – Be part of a constantly evolving company where your ideas can make a real impact. Collaborative and dynamic team – Join a group that values teamwork, creativity, and brainstorming. Cutting-edge technology – Work with the latest advancements in sports and data analytics. Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button. J-18808-Ljbffr