Ph3Job Description /h3 pWorking in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support, ensuring the successful delivery of a premium IT support service. /p h3Job Responsibilities /h3 ul liFace‑to‑face IT support of users /li liHardware installation, movement, and de‑installation /li liDiagnosing problems with personal hardware (PCs, laptops, printers, scanners, etc.) /li liTesting system and application changes, preparing scripts in a MS Windows 10 and MS Office 365 environment /li liManaging small projects related to new hardware or software installation /li liInstalling software, patches, and updates using MS SCCM /li /ul h3Job Requirements /h3 ul li2–3 years of experience in a technical ICT environment, preferably in a manufacturing‑based organization /li liGeneral end‑user technology knowledge /li liKnowledge of end‑user workspace platforms (discovery, asset management, client management) /li liExperience with end‑user Microsoft platforms (Active Directory, Office, SCCM) /li liExperience with ITSM tool set (ticket management software) preferred /li liStrong enthusiasm for artificial intelligence is nice to have, with a desire to explore and utilize an internal AI library tool /li liSoft skills: planning and organizing; attention to details; problem solving; analysis; flexibility; customer sensitivity; technical writing skills /li liExcellent written and spoken English and local language /li /ul h3Diversity Inclusion /h3 pHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. /p /p #J-18808-Ljbffr