Overview
Job Opportunity : IT Services Provider at AVASO Technology
Location : Venice, Veneto, Italy (Onsite)
Experience : 2+ years
Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position Overview
We are seeking an experienced Managed IT Services Provider to join our team in Venice, Veneto, Italy. The successful service provider will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.
Responsibilities
* Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
* Troubleshoot and resolve hardware, software, and network-related issues.
* Install, configure, and maintain desktop systems, laptops, and peripherals.
* Ensure the deployment of operating systems, updates, and software packages.
* Work with the IT team to resolve and escalate issues as needed.
* Perform routine system audits and ensure systems are up-to-date and secure.
* Provide end-user training and technical documentation where necessary.
* Collaborate with team members and manage support tickets for various internal stakeholders.
Required Skills & Qualifications
* 2+ years of experience in Desktop Support or similar roles.
* Strong experience with Windows OS, Mac OS, and Linux environments.
* Experience with Active Directory for user management, group policies, and security.
* Proficient with remote desktop tools and troubleshooting techniques.
* Experience with networking protocols TCP/IP, DNS, DHCP.
* Strong knowledge of MS Office Suite and other productivity software.
* Expertise in hardware diagnostics, repair, and replacements.
* Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
* Familiar with ITIL processes for incident, problem, and change management.
* Strong communication skills, with the ability to explain technical issues to non-technical users.
* Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
* Fluency in English and Italian.
Must-Have Skills / Certifications
* CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
* Experience with cloud-based applications e.g., Microsoft 365, Google Workspace.
* Knowledge of IT security best practices and protocols.
Benefits / Why AVASO
Why AVASO Technology? Join a dynamic and innovative team with a global presence. Opportunities for career growth, continuous learning. Competitive salary and benefits package. Work with cutting-edge technologies to shape the future of IT solutions.
How to Apply
Ready to take your career to the next level? Apply now by clicking the Easy Apply button or send your resume to AVASO Technology Solutions. Please do mention the Location you\'re applying for. AVASO Technology Solutions (referred to as “AVASO”) does not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law. All employment decisions are based on qualifications, merit, and business need.
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