PstrongCalling all innovators – find your future at Fiserv. /strong /ppbr/ppWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. /ppbr/ppstrongWhat does a successful Chargeback Specialist do? /strong /ppbr/ppProvide chargeback case management for our issuing/acquiring Italian and International clients. A Chargeback Specialist is responsible for investigating and deciding on chargeback outcomes in line with payment scheme regulations. This role supports cardholders through the chargeback process, while ensuring adherence to operational service levels (SLAs). At Fiserv, you’ll be a partner in possibility, helping clients deliver seamless payment experiences. /ppbr/ppstrongWhat you will do: /strong /ppbr/pulliManage chargeback cases, investigate, document, and resolve chargeback claims across payment platforms /liliPrepare and submit compelling evidence to contest chargebacks and help recover disputed funds /liliReview transaction data, customer communications, and system logs to determine dispute validity /liliEnsure chargeback processes comply with card network regulations and internal policies /liliMaintain accurate records of chargeback activity and create regular reports for stakeholders /liliCollaborate with customer service, fraud prevention, and finance teams to gather documentation and improve outcomes /liliAnalyse chargeback trends to identify root causes and recommend preventive measures /li /ul pstrongWhat you will need to have: /strong /ppbr/pulliStrong knowledge of card scheme rules across Visa, Mastercard, American Express, Diners, and domestic networks /liliProficiency in Excel and data analysis skills to review transaction activity and produce reports /liliClear and professional written and verbal communication skills for internal and external stakeholders /liliProven ability to handle confidential financial and personal data with integrity /liliFluency in both English and Italian /li /ul pstrongWhat would be great to have: /strong /ppbr/pulliExperience working in a chargebacks, disputes, or fraud operations environment within financial services or payments /liliFamiliarity with dispute management tools and case management systems /liliUnderstanding of regulatory requirements impacting card disputes and consumer protection /liliStrong problem-solving skills to balance cardholder experience, risk, and financial impact /liliAbility to work effectively in a fast-paced, SLA-driven environment and adapt to process or scheme rule changes /li /ulpbr/ppstrongOur commitment to Diversity and Inclusion: /strong /ppbr/ppFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. /p