OverviewField Service Engineer (FSE) in Italy (Milan or nearby areas).Responsibilities
Take ownership of dispatched customer issues.Support resources dispatched onsite by RFM during commissioning and on-site services.Support the RFM/PjM during commissioning and site acceptance services.Deliver support and contribute service solutions for our customers.Perform all on-site installation, commissioning, repair, maintenance and test tasks as well as upgrades or rework activities.Follow operational procedures, processes and practices as defined, documented and consistently applied.Follow applicable health and safety instructions and regulations.Ensure up-to-date documentation, work instructions and processes for existing and upcoming service contracts and agreements.Support Europe Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.Support resources dispatched onsite (FSE and SP) by RFM during commissioning and on-site services.Participate in the claim management and RMA process.Take care of service tools by ensuring an appropriate calibration process.Take on on-call duties on a rotating basis, partly on weekends and nights.
Your profile
Education as Electrical technician or Engineer. Knowledge of ACDC, Low/Medium Voltage, electrical conduits.Italian & English language skills at least B2.Experience with Battery Storage solutions is beneficial.Experience dealing with customers in critical situations.Driving license is essential for the job.Health & Safety training to access construction sites with electrical-specific training.Willing to work on-call and travel (about 60%).
Why us?We are a green tech company focused on Clean Power for All, with a strong R&D footprint in PV inverters and energy storage solutions. We offer opportunities for technical and commercial knowledge growth, including training in Germany and visits to a major R&D facility in China.
Bonus payments: performance-based bonuses at year-end.Multinational team with European and transversal exchanges.Opportunities for technical and commercial knowledge enhancement in inverter and storage solutions.Technical and commercial training at our headquarter in Germany and visits to the R&D facility in China.
About UsWe are a green tech company with a mission: Clean Power for All. We are a leader in solar inverter development with a broad product portfolio and a global presence.
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