If you are excited about health and technology, join our Fitbit Team! As a Fitbit Customer Support Specialist with Italian, you will be part of a great team and will: Help our users with any issues they might have via tickets or calls Provide solutions to everyday device use questions on a case by case customer-oriented approach Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team Work with a passionate team of customer-friendly colleagues from an international background Not bad, right? What we expect from you: Very good knowledge in Italian language (B2 or similar) for daily communication with customers Good command of English (B1 or similar) for training and internal communication Basic understanding of iOS and Android OS features Demonstrating empathy Desire to help customers as best as possible and willing to contribute to the team’s success Result-oriented with personal performance Friendly and outgoing personality Looking for a long-term employment In return, we offer: Flexible working hours options Fully paid training Stable job and career development opportunities Attractive salary Additional health insurance 50 benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses Does it sound like the perfect job for you? Apply now! About us: TELUS Digital Bulgaria delivers a next-generation digital solution to enhance the customer experience (CX) for global and disruptive brands. We offer omnichannel CX and trust and safety solutions including content moderation for global customers in over 50 languages. With a team of over 62 000 members worldwide and with over 4 000 of them located in Sofia and Plovdiv, the company is the biggest employer in the CX industry in Bulgaria.