Job ID: ******** | Souq.com for E-Commerce LLC - G32Providing excellent service every time is part of our mission to become the world's most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.Key job responsibilities
Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutionsCommunicate with customers using verbal and written communication methods, ensuring accuracy and concisionUtilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patienceBe aware of and adhere to applicable company policies when dealing with customer interactionsFacilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance deliveryMaintain knowledge of resources and operational proceduresCollaborate with team members to strive for continuous improvementWork independently on projects or tasks to identify and resolve issues
A day in the lifeA Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.Basic Qualifications
1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experienceHigh school or equivalent diplomaWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysAdvanced proficiency in both written and verbal in German (Minimum B2 Common European Framework of Reference, CEFR)
Preferred Qualifications
Relevant experience in analysing data and creating reports
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