General Description of the RoleScopra di più sulle mansioni generali e sulle competenze richieste per questa occasione leggendo di seguito.The Global IT Sr Specialist SAP Service owner at Campari Group is a pivotal role focused on managing the SAP Finance & HR service. This role operates within a DevOps framework, promotes continuous improvement, and brings development and operational teams together. The specialist provides first‑level support to users, assists with incident resolution, and contributes to problem management, feature deployment, and enhancements. Additionally, the role acts as the governance anchor for the end‑to‑end AMS service in Finance & HR, coordinating the AMS external partner and engaging Solution Owners by exception.Mission / ObjectivesEnsure structured governance of AMS delivery, driving prioritization, service performance, and coordination with the AMS external partner in line with Campari’s run/change operating model.Provide effective Level 1 support for the SAP Finance & HR module, enhancing user capabilities.Ensure thorough understanding and utilization of SAP Fiori features within the sales and customer service community.Participate in incident and problem management, and in the deployment of new features and enhancements, focusing on optimizing SAP module performance.Operate within a DevOps framework, fostering a culture of continuous improvement and collaboration.Key Responsibilities and ActivitiesEnd‑User Support: Provide entry point for the SAP module in scope, addressing user queries and resolving incidents.DevOps Collaboration: Actively work within a DevOps framework, collaborating closely with both development and operational teams to streamline processes, enhance system functionality, and ensure seamless service delivery.Service Governance: Oversee the end‑to‑end AMS service lifecycle, ensuring the AMS external partner delivers according to agreed processes, priorities, and quality standards.Problem Management: