Location: Remote
Job Id: 1129
of Openings: 1
Job Title: JAMF / Intune System administrator
Job Summary The Jamf and Intune Administrator is responsible for designing, implementing, managing, and supporting mobile device management (MDM) and endpoint management solutions across heterogeneous device environments. This role focuses on Apple devices (macOS, iOS, iPadOS) using Jamf Pro and Microsoft Windows using Microsoft Intune, ensuring secure, compliant, and efficient device provisioning, configuration, security, and ongoing management in a modern hybrid workforce.
The candidate will also be responsible for 2nd and 3rd level support via a helpdesk ticketing system. Candidates must have excellent interpersonal skills exercised in the daily interaction with all departments of the organization, multiple vendors, and 900+ employees. RevSpring Inc utilizes both Window 11 and Mac devices. Candidates must be able to operate independently and exemplify a strong passion and motivation for technical troubleshooting.
Help Desk Responsibilities Provides Level 2 and Level 3 support to resolve complex user issues, escalates unresolved problems, and delivers advanced troubleshooting for hardware and software. Coordinates with other IT staff to ensure timely resolution and documentation of technical incidents.
Key Responsibilities
- Administer and optimize Jamf Pro for Apple device management: create and maintain configuration profiles, policies, smart groups, extension attributes, scripts, app deployments, and security compliance settings.
- Configure and manage Microsoft Intune (Endpoint Manager) for Windows, mobile, and cross-platform devices: enforce compliance policies, configuration profiles, app protection policies, conditional access integration, and autopilot zero‑touch provisioning.
- Manage device enrollment, provisioning, and lifecycle (including DEP/Apple Business Manager integration for Apple devices and Windows Autopilot for PCs).
- Deploy, update, and patch applicati