PBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. /ppTo succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. /ppbWhat You'll Do /b /ppYou will be joining BCG’s dynamic local IT team as an IT Service Manager, playing a pivotal leadership role in driving the delivery of exceptional IT support and services across Italian offices (Milan and Rome). /ppWith a focus on continuous improvement, stakeholder engagement, and operational excellence, you will oversee daily IT operations and lead a team of IT professionals, ensuring seamless service delivery that empowers our business, clients, and people. /ppPartnering closely with the local office leadership, you’ll manage local initiatives, contribute to global projects, and coordinate end-to-end service delivery, from Audio / Video support and infrastructure management to laptop provisioning and IT asset lifecycle. This is a hands-on leadership role where you’ll actively mentor your team, manage vendor relationships, and translate technical needs into business impact. /ppYou will report directly to the Local EMC (East Mediterranean and Caspian) IT Service Senior Manager and thrive in BCG’s high-performing, fast-paced, and service-oriented culture. /ppbYou are good at : /b /pulliLeading daily IT service operations across office locations, ensuring delivery excellence and customer satisfaction; /liliActing as a technical point of escalation and subject matter expert across hardware, software, AV, and network domains; /liliManaging and coaching team members through regular check-ins, performance feedback, and development planning; /liliSupporting BCG users across diverse environments : in-office, at client sites, and during events (e.g., offsites, exec briefings); /liliPreparing and deploying laptops (PC / Mac), managing configurations, and ensuring smooth onboarding / offboarding processes; /liliCoordinating maintenance and repair of assets, working with vendors to ensure high availability and performance; /liliOverseeing local IT projects and contributing to global initiatives with an operational lens; /liliEnsuring SLA and KPI compliance through proactive use of IT service management tools (e.g., ServiceNow); /liliCreating performance reports, analyzing KRIs, and identifying opportunities for service improvement; /liliFacilitating A / V training and documentation to promote tech adoption and user self-sufficiency; /liliDisplaying composure, emotional intelligence, and flexibility in complex and fast-evolving scenarios. /li /ulpbWho You'll Work With /b /pulliSolid experience in an IT management or team leader role, ideally in a professional services or multinational environment; /liliTechnical expertise across Windows, macOS, Office Suite, VPN, networking (LAN / IP), SCCM / imaging, and cloud technologies, video conferencing tools (Zoom, WebEx) and A / V setups. Familiarity with tools like Tableau, Trello, Slack, and Agile operating models is a plus; /liliStrong understanding of ITIL (Foundation certified preferred) and IT service management processes; /liliExcellent communication skills (written and oral) both in Italian and English, and ability to engage with all levels of stakeholders; /liliProject management experience, especially in office fitouts / buildouts or cross-office initiatives; /liliStrong people leadership skills, high level of professionalism, integrity, and commitment to customer service. /li /ulpBoston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. /ppBCG is an E - Verify Employer. Click here for more information on E-Verify. /ppJ-18808-Ljbffr /p #J-18808-Ljbffr