Ph3About the role /h3 pWe’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. /p pYou will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. /p pAs the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. /p pWith your guidance, your store will always remain a safe place to work and shop. /p h3You will be responsible for /h3 ul liI know my customers and serving them with passion and pride, giving great natural service. /li liI actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey. /li liI work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. /li liPutting into practice the training I have received to ensure we work all work safely. /li liTaking part in seasonal, community and charity events, creating a great inclusive atmosphere. /li liBeing knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit. /li liBeing myself, living our values, making everyone feel welcome and always following our policies. /li liEnsuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work. /li liI keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available. /li liI always follow the think 25 policy when serving age restricted products to all customers. /li liResponding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer. /li liI work in a clean, tidy and organised manner keeping aisles clear of congestion. /li liAt certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. /li liI ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal. /li libIf this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer. /b /li /ul h3What’s in it for you /h3 pOne Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team! /p h3Flexible Working /h3 pWe know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. /p h3One Stop Benefits /h3 pAt One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer. /p pTo explore the full list of colleague benefits, please bclick here /b and scroll to the bottom of our Careers Page. /p h3Community Involvement /h3 pAt One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways. /p pOver the past decade, we’ve raised over b£10.4 million /b for good causes and donated the equivalent of b1.6 million meals /b through our partnerships with bFareShare /b and bOlio /b, helping to reduce food waste and support those in need. /p pWorking with us means you’ll have the chance to make a real difference whether it’s climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about. /p h3Diversity Inclusion at One Stop /h3 pAt One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values. /p pAs a bDisability Confident Leader (Level 3) /b, we’re committed to creating an accessible and supportive environment for all. We offer breasonable adjustments throughout the recruitment process /b, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please bClick here. /b /p pOur six colleague networks Armed Forces, Disability, LGBTQ+, Families Carers, Race Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please bClick here /b /p h3About us /h3 pTesco has become a market leader by doing the little things that really matter for our customers and colleagues. /p pIt’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year. /p pWe're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers. /p pBut did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business. /p pWe believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers /p pbShould you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date. /b /p pFor more information about us please visit /p /p #J-18808-Ljbffr