Customer success specialist (caserta)

OverviewPosted: 19.05.2026Job reference: 2955ff741b84f9a035b76e522c285b00Location: 4URSPACEListing type: BasicEU work permit required: NoPosted: 19.05.2026Expiry: URSPACE’s Customer Success Specialist is ultimately responsible for the complete post-sales lifecycle of a 4URSPACE user.Languages Required: Italian, French, and EnglishWhat you’ll achieve:Lead the post-sale engagement, retention, and growth of your customersArticulate and drive customer use cases, customer value, and expansion while maintaining a trusted customer advisor statusServe as a trusted advisor to the customers and educate them on the use and benefits of our products and our industryDeliver compelling product demos to prospective and existing customers, showcasing key features and value propositions tailored to their specific needsLead structured customer onboarding programs, ensuring new users are set up for success from day one with clear milestones and hands-on guidanceDesign and deliver training sessions for customers across all levels, equipping them with the knowledge and skills to get the most out of 4URSPACEPerform quarterly business reviews to align on business priorities, optimization opportunities, 4URSPACE product roadmap, review services satisfaction, share usage patterns or insights, surface issues, guide how to optimize the value from 4URSPACE, and identify product expansion opportunitiesAdvocate for the customer to internal stakeholders.

Se è interessato/a a candidarsi per questo lavoro, la preghiamo di assicurarsi di soddisfare i seguenti requisiti, elencati di seguito.

Share customer feedback and insights on the innovation and improvement needed to optimize the 4URSPACE user experienceDrive overall account health, including performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfactionQualifications and experience:2+ years of experience in a client-facing role, ideally in customer success, managing relationsh