Timbers Resorts Management Italy is looking for a Concierge.
Reports to Head Concierge
Main duties & responsibilities: Fulfill operations, according to the company policies, standard and procedures, maintaining high standards at all times;
Maintain professional relationships with Guests and Colleagues;
Anticipate Guests' needs and handle Guests' complaints;
Responsible for cash accounting (payment of guest bills).
Competencies required
Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role,
He/she uses and interprets non-verbal behaviors to enhance understanding.
Emotional intelligence: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.
Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.
Drive results: he/she demonstrate pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and take ownership of ones tasks and responsibilities.
Adaptability: he/she is identifies when a different approach is needed an offers a solution. He/she deals with multiple tasks and alters behavior / priorities as changes occur and remains calm in pressurized situations.
Global perspective: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.
Experience required:
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);
- Fluent in English and Italian.
- Professional experience preferably at international level in the same role.
We offer:
- temporary Labour contract according to C.C.N.L. Settore Turismo
Contratto di lavoro: Tempo pieno
Orario:
- Turni