We are looking for a part-time Client Advisor for Noventa Outlet (maternity cover). The Client Advisor represents the Company with clients in our Boutique. He/She is a professional in the sales of luxury goods and is responsible for the satisfaction and loyalty of every customer. He/She cooperates to reach the qualitative and quantitative goals set in their Store.
Job Responsibilities
* Provide excellent customer service to achieve high customer satisfaction.
* Maintain alignment with the style and Brand standards throughout the sales and after-sales process.
* Collaborate with colleagues to create a positive environment and focus on performance.
* Display products according to procedures.
* Keep the workspace tidy following company guidelines.
* Follow company standards during the sales process.
* Manage client relationships to ensure satisfaction and loyalty.
Client Management & CRM
* Provide efficient and caring after-sales service to promote brand loyalty.
* Handle claims with supervisor support.
* Turn every customer interaction into a positive experience, promoting brand image.
* Communicate client information to management.
* Follow up on client requests.
Product & Visual
* Participate in product presentations.
* Have in-depth knowledge of all products in their category and stay updated on all store categories.
* Ensure proper care of the store environment.
Profile
* Experience as a Client Advisor in a luxury boutique.
* Alignment with Loro Piana brand and products.
* Strong luxury approach and customer service skills.
* Excellent interpersonal and relationship-building skills.
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