IT SUPPORT SPECIALIST
Location: Trento, Italy
Type: Dispatch/Part time
Hours: (10-20) Hours Per week
Description: We are hiring an IT Support Specialist in Italy.
Responsibilities:
* Provide first/second level contact and problem resolution for customer issues.
* Work with third-party vendors to remediate complex AV issues as needed.
* Provide timely communication on issue status and resolution.
* Maintain ticket updates for all reported incidents.
* Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
* Basic knowledge of the Mac operating system to support Apple PC users.
* Install, upgrade, support, and troubleshoot printers and computer hardware.
* Perform general preventative maintenance tasks on computers, laptops, and printers.
* Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
* Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
* Broad experience of IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
* This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
* Perform other duties as assigned.
Requirements:
* Must hold a valid work permit.
* Extensive knowledge and understanding of IT and computers.
Salary: Negotiable
To apply:
Company Details:
BCIC Swiss GmBH
Contact: Shomi Kayser Nishat, Talent Acquisition Specialist
Email:
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