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As Global Store Operations Manager, you will support the department leader in driving the implementation of the new store support model. You will be responsible for implementing the store support framework in designated countries, enhancing the existing service model. Your focus will be on root cause analysis and process re-engineering to drive operational excellence and efficiency.
Key responsibilities:
* Service Model Implementation: Adapt and implement a service model that meets local needs, customizing global strategies to suit the specific realities of different markets.
* Collaboration with Local Teams: Work closely with local teams to introduce and standardize best practices in ticket management, improving support efficiency and effectiveness.
* Support Ecosystem Analysis: Conduct an in-depth analysis of the support ecosystem to identify the best ways to structure interventions, acting as an enabler for the entire organization.
* Technological Innovation: Explore and implement new technologies (such as Artificial Intelligence, automation of issue reporting, and text mining) to identify and resolve similar issues across different markets, reducing recurrence and improving efficiency.
Skills and experiences:
* 4-6 years of experience in support service topics within the retail industry.
* Master’s degree in Economics, Marketing, Statistics, Engineering, or similar fields.
* Advanced proficiency in Excel and PowerPoint.
* Fluent in English.
* Strong analytical skills.
* Experience working with international markets.
* Critical thinking, clear and open communication, and team-building skills.
* Willingness to drive successful outcomes.
* Knowledge of ServiceNow & Power BI is preferred.
Amplifon is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all genders, backgrounds, and locations.
We are fostering a Winning Culture that emphasizes a positive workplace environment. Our hybrid working policy allows employees to work 9 days/month remotely.
Additional information:
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job functions: Customer Service, Sales, and Project Management
* Industries: Retail, Healthcare, Personal Care
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