About TextYessSe i requisiti e l'esperienza richiesti per questo lavoro corrispondono alle sue competenze, la preghiamo di candidarsi tempestivamente.For thousands of years, commerce was human. Merchants knew their customers, understood their needs, and built trust through real conversations. Then came the internet, and we traded humanity for scale. Shopping became efficient but soulless: endless product grids, generic descriptions, no one to guide you.TextYess is here to restore what was lost. We build AI agents that bring back the personal, conversational shopping experience, but at infinite scale. Through WhatsApp, web, voice, and email, we help brands sell through real conversations that feel natural, helpful, and human. Where this is going: an AI-native CRM that runs the entire customer relationship for B2C brands, across every channel, autonomously.We work with brands like Ducati, Pittarosso, Piazza Italia, and Doppelgänger. We’ve raised over €3M, we’re doubling revenue every six months, and we’re preparing for international expansion. This is a rocketship, and we’re just getting started. The RoleHere is the honest version of this role: you start by answering support tickets. You learn the product inside out. You become the person who knows every edge case, every merchant pain point, every recurring question. And then you automate yourself out of that job.TextYess is an AI-native company. We build AI agents for e-commerce brands, and we use AI agents internally to work. Your job is not to be a support machine forever. Your job is to handle the immediate support load for 280+ merchants, and while you do that, figure out how to make support better, faster, and eventually automated. Build documentation. Create templates. Design workflows. Set up AI-powered responses for common questions. The goal is that in six months, the basic support layer runs on systems you built, and you have moved up the stack to more impactful work.You will be the first dedica