HCL We are a $13 billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. - Fluent in Italian and English_ We are looking for an IT support technician to join our team in Italy (Assago -MB)They will work in a very dynamic environment as a member of a team of several engineers who will accompany you in your growth. They will provide level 2/3 desk-side IT support for different devices (Desktops, Laptops, Tablets and Smartphones). Position Responsibilities and Functions - Provide comprehensive Windows 10/11 support to end users, ensuring high satisfaction levels. - Serve as the first point of contact at the digital bar, directly handling end-user issues with professionalism and expertise. - Collaborate closely with the hardware asset management team to streamline processes and ensure accurate asset tracking. - Deliver hands-on support at the site for all IT-related needs, acting as the crucial ‘hands and feet’ for on-site assistance. - Lead the device refresh initiative, upgrading systems to Windows 11 using modern device management technologies. - Utilize ServiceNow for efficient ticketing and issue tracking, maintaining clear and organized records of all support activities. - Exhibit excellent written and spoken Italian & English communication skills, capable of explaining complex technical issues in an understandable manner. Qualifications: - 1 to 2 years of experience in a field services or IT support role. - Proficient in modern device management technologies and Windows 11 upgrade processes. - Hands-on experience with Service-Now or similar ticketing systems. - Excellent communication and interpersonal skills, with fluency in both Italian and English. - Laptop, Desktop, Tablet hardware support Language skills: - Technical English (written and spoken) - Fluent Italian Benefits - A supportive, diverse, and global team with a brilliant culture. - Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. - Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. - Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks - Engagement Champion to name a few. Job Type: Contract Application Deadline: 11/02/2025