Social network you want to login/join with: (Senior) Customer Success Manager Italy, Ancona Client: Location: Job Category: Other - EU work permit required: Yes Job Reference: 3147576622643675136337131 Job Views: 2 Posted: 26.05.2025 Expiry Date: 10.07.2025 Job Description: Your mission You are responsible for our Italian customers and handle all communication. You introduce innovative payment processes for car dealer groups and other industries. You are responsible for the training of operational managers (remotely/on-site) for our product usage. You identify potential obstacles in the onboarding process and work to resolve them in coordination with customers and colleagues across departments. You oversee upgrades of our solutions for existing clients. Through close customer contact, you help to improve our product and processes. Your profile You have at least 5 years of experience in digital (multi) project management, with evidence of successful projects. You work in a structured and meticulous manner, even under pressure, managing multiple tasks effectively. You communicate clearly and confidently at C-level, even in tense situations. You are willing to travel to customer sites. You are native or bilingual in Italian, proficient in business English, and eager to work in a dynamic environment. Experience in automotive or software sectors is a plus but not essential. Why us? Join one of Europe's most exciting FinTech scale-ups. Benefit from extensive training and development opportunities to enhance your skills. Work in an open, transparent corporate culture where your ideas are valued. Possibility of remote work. Participate in monthly team events focused on team spirit and fun. About Us We, Aufinity, are a Cologne-based FinTech scale-up pioneering digital payment solutions in the automotive sector. Since 2018, we have developed bezahl.de, the first all-in-one digital payment management platform for automotive retail. Our product streamlines payment processes, saving time and costs, and enables dealerships to offer fully digital payment options, including large-sum transactions, for the first time. J-18808-Ljbffr