Req ID: 500762
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At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Responsabilities
Ensure the appropriate support to end-users [by stream]
Provide training to end-users
Accountable for process solving issue
Accountable for capturing incidents and defects raised by end-user, analyzing the issue, identify workaround and/or transmit to the appropriate support team
Accountable for testing of new functionalities or other upgrades of the solution
Accountable for proposing solution improvement to RBPE team
Leader for data consistency [by stream] and perform survey for coherence of data with key users of other streams
Manage the account access [by stream] according to the internal control rules
Manage corrective action plan whenever needed
Animate the key indicators - effectiveness metrics & KPI - [by stream]
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. xlwpduy If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal‑opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
Job Type: Experienced
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