Job ID: | Souq.com for E-Commerce LLC - G32
Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.
Key job responsibilities
Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions
Communicate with customers using verbal and written communication methods, ensuring accuracy and concision
Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience
Be aware of and adhere to applicable company policies when dealing with customer interactions
Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery
Maintain knowledge of resources and operational procedures
Collaborate with team members to strive for continuous improvement
Work independently on projects or tasks to identify and resolve issues
A day in the life
A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.
Basic Qualifications
1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
High school or equivalent diploma
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Advanced proficiency in both written and verbal in German (Minimum B2 Common European Framework of Reference, CEFR)
Preferred Qualifications
Relevant experience in analysing data and creating reports
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Posted: November 25, 2025 (Updated 2 days ago)
Posted: April 7, 2026 (Updated 6 days ago)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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