Data Center Engineering Operations Chief Engineer, DCEO
Job ID: 3004832 | Amazon Data Services Malaysia Sdn. Bhd.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The DCEO Chief Engineer has direct responsibility for data center engineering operations across data center sites in Malaysia and will provide support to peers in other AWS locations as and when required.
This role requires that you are able to maintain a strong degree of influence over technical operations for a number of data center facilities, foster strong working relationships with vendors, and provide senior-level technical guidance to less-experienced operators. As well as ensuring the smooth flow of day-to-day technical operations, you will also contribute significantly to our planned growth in the regions, for new site builds and expansions of existing sites.
Key job responsibilities
* Act as the site primary point of contact for internal and external stakeholders involving communication and relationship management.
* Meet daily hours of operations, on call requirements, and response during rotations.
* Manage minor and major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation, and seeking approvals within relevant SLA’s as required.
* Responsible for the on-site management of contractors, sub-contractors, and vendors, ensuring that all work performed is in accordance with established practices, procedures, and local legislation.
* Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
* Lead and generate change management requests and incident management tickets for DCEO activities.
* Work with DCO managers (IT), networking, logistics, safety, security, and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability, and efficiency.
* Lead establishment of documentation relevant to technical support of business and facility operations.
* Lead, drive, and implement projects to increase current facility capacity, efficiency, sustainability, and reliability.
* Assist in recruiting efforts.
* Support operating partners in the resolution of any infrastructure engineering issues.
A day in the life
* Lead, troubleshoot facility and rack-level events within internal service level agreements (SLA).
* Perform rack installs, rack decommissioning, and facility management.
* Provide operational readings and key performance indicators to make sure uptime is maintained.
* Responsible for the on-site management of contractors, sub-contractors, and vendors, ensuring that all work performed is in accordance with established practices, procedures, and local legislation.
* Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
* The candidate may require to be on-call or work on shift. Shift work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.
About the team
Diverse Experiences – AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship, and other career‑advancing resources here to help you develop into a better‑rounded professional.
Work/Life Balance
We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Basic Qualifications
* 8+ years of relevant work experience in maintaining electrical, mechanical, HVAC, fire systems experience in a data center or critical space facility.
* Familiar with the concepts and interaction of Service Management systems (Problem and Change).
* Experience in review and establishment of critical facilities operational documentation including but not limited to Method of Procedure (MOP), Standard Operating Procedure (SOP), Emergency Operating Procedure (EOP), Sequence of Operations (SOO), workflow, checklist, etc.
Preferred Qualifications
* Willing to be in on‑call rotation, or work on up to 12‑hour work shift.
* Bachelor’s Degree in either Electrical Engineering, HVAC, Mechanical Engineering or relevant technical (military/trade school) degree and relevant experience in a critical environment.
* Deep understanding of the electrical and mechanical systems used in a data center environment, including but not limited to DRUPS, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDUs, Chillers, AHUs and CRAC units.
* Experience in management of vendors/contractors performing construction, maintenance and upgrading works in large‑scale critical environment.
* Registered with Energy Commission (Suruhanjaya Tenaga) as Chargeman, electrical competent person or equivalent.
Amazons inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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