PpJoin to apply for the bClient Advisor - Chinese Speaker /b role at bBurberry /b. /ppThe Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalized and elevated experience with commercial success. Reporting to store management, the Client Advisor inspires clients by conveying passion for the brand, fashion, and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling. /ph3RESPONSIBILITIES /h3h3SERVICE AND SALES /h3ulliMeet and exceed individual and store sales and other commercial KPIs /liliThrough storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction /liliProvide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling /liliFollow the Client journey to elevate the Client experience in the store: ensure a great initial impression; discover your client, be a product and styling expert, and close the sale to maintain the relationship with the client /liliBe efficient in following-up and delivering after-sales services to our clients /liliContribute to the daily operations of the store by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required /liliFollow company policies, guidelines, and procedures; use visual techniques to maintain visual standards according to Burberry guidelines /liliFoster teamwork and a positive work climate /li /ulh3CLIENT ENGAGEMENT /h3ulliBuild meaningful relationships with clients /liliWork by appointment to provide a personalized service and build relationships with our clients to promote loyalty and incremental purchases /liliCapture new luxury clients to grow the individual and store client book with a commercial objective mindset /liliDrive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or client requests /li /ulh3KNOWLEDGE AND EXPERIENCE /h3ulliA proven track record in delivering sales and exceeding targets /liliPrevious experience in Clientelling /liliA strong interest in fashion, art, and culture /liliStrong product knowledge and good understanding of store retail operations /liliUnderstanding of competitor products /liliExperience in working as part of a team /liliFluent in local language; English and Chinese proficiency is desirable /liliOther language knowledge is desirable /li /ulh3Seniority level /h3ullibEntry level /b /li /ulh3Employment type /h3ulliFull-time /li /ulh3Job function /h3ulliSales, Customer Service, and Administrative /li /ulh3Industries /h3ulliRetail Luxury Goods and Jewelry /li /ul /p #J-18808-Ljbffr