Guest Experience AdvisorWe are currently hiring for our Guest Experience team at the McArthurGlen Group Designer Outlet in Serravalle. The position of Guest Experience Advisor is an in‑person, face‑to‑face role welcoming guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It’s about enjoying meeting people and problem solving.We also evaluate candidates belonging to the protected categories pursuant to Law 68/99 (articles 1 and 18). Valutiamo anche candidate appartenenti alle categorie protette ai sensi della Legge 68/99 (artt. 3 e 18).What You’ll Be DoingActively engage with guests, addressing inquiries and resolving any issues.Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.Promote additional products and services, meeting targets, and delivering a positive experience for all guests.Proficiently handle face‑to‑face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well‑organised and stocked with guest and brand a collaborative working environment, prioritising the guest in all endeavours.QualifichePossess exceptional people skills and genuinely enjoy exceeding guest in a fast‑paced setting with customer facing and admin task.Be proactive and able to make things happen.Have proficient IT skills including email, Word and Excel.Have fluent proficiency in English & Italian. Any additional language skills such as Russian, Mandarin, French, German or Spanish would be an advantage.Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis.Informazioni aggiuntiveYou’ll receive a competitive base salary, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more.Be part of an international team of over 200 dedicated guest focused colleagues throughout the experience is ingrained in your professional background, as you have worked in hospitality and customer‑facing roles for most of your career.Over 85% of our employees would recommend us as an excellent place to work.Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international level.McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact
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