Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? Amazon is seeking a Program Manager who has bias for action, ability to dive deep, and has experience leading multi‐organizational initiatives for our global risk team.Our mission in Buyer Risk Prevention (BRP) is to make Amazon the safest place to transact online. BRP safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, BRP designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.Key Job Responsibilities Project Management: Lead projects for cross‐functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop milestones and launch schedule to ensure timely and successful delivery of the project.Change Management & Innovation: Develop and/or influence new ideas/approaches. Establish procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Results & Accountability: Ensure that effective controls are developed and maintained across the organization. Drive and facilitate moderately complex projects; Reporting: Report on progress of multiple projects, KPIs for Amazon Business, and provide regular updates to senior management.Collaboration: Partner with (advises and supports) the global process owners, site leaders, operation managers in identifying, defining and executing various process improvement projects.Ability to edit and write documents to be viewed at the executive level.
About the TeamBuyer Risk Prevention (BRP) Customer Engagement (CE) team works collaboratively across Payment Risk (PR), Account Integrity (AIT) and Buyer Abuse Prevention (BAP) to deliver seamless customer experiences (CX) while maintaining robust account safety measures. We focus on four strategic pillars: enforcement experience, resolution experience, egregious experience, automation and VoC driven experimentation. The primary goal is to eliminate negative experiences, reduce friction, and enhance overall customer satisfaction while maintaining effective risk controls. This approach aligns with Amazon's vision to be Earth's most customer‐centric company as it measures, analyzes, and improves customer experiences in the context of necessary risk prevention measures.The program team aims to improve customer experience through planned initiatives to drive contact transfer accuracy between CS and BRP teams.4+ years of program or project management experience3+ years of working cross‐functionally with tech and non‐tech teams3+ years of defining and implementing process improvement initiatives using data and metricsBachelor's degreeKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience defining program requirements and using data and metrics to determine improvements
3+ years of driving end‐to‐end delivery, and communicating results to senior leadership3+ years of driving process improvementsExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedules