Overview
Workplace Assistant, Categoria Protetta (L.68 / 99)
Location: Milan, Italy
Schedule: Full-Time, Permanent
Team: Facilities & Property
Department: Business Support
As a Workplace Assistant at DAZN, you will be responsible for supporting our DAZN offices in Milan (locations: Piazza San Babila and Cologno Monzese) and ensuring that all office facilities and processes run smoothly, which includes both the physical space and the comfort and well-being of all our employees across two locations both in the office and working from home, as well as our guests and partners visiting our space.
We’re looking for a confident Workplace Assistant with sound customer service experience in a busy fast-paced environment, who has strong organizational skills, a proactive problem-solving attitude and a people-first approach. Do you have some experience in hospitality or a customer-facing role? Do you want to grow your career in an office setting? If this sounds like you, this job could suit you perfectly!
Benefits include access to DAZN, annual performance-related bonus, lunch vouchers, free coffee and snacks, family friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.
Responsibilities
* Be the face of Facilities - first and the centre point of call for guests and staff queries, you will provide an efficient and high level of service to the office and to external guests at Reception. Customer-oriented and providing a 5-star service: assisting with events and requests, thinking what could be asked and putting services in place before being asked, being proactive and innovative.
* Oversee the operations, maintenance, and upkeep of all office facilities in both our Milan offices; be the first point of contact for the sites.
* Assist with the implementation of health and safety standards; be a key Fire Marshall, key First Aider, DSE trained, Manual Handling trained, general Health & Safety knowledge.
* Provide support on Town Hall, events, and large office meetings including lunches.
* Manage vendors including security, cleaning, and so on.
* Build and maintain a good working relationship with internal and external stakeholders including but not limited to HR, local teams, our neighbours, landlord and building management company.
* Raise PO's and maintain spreadsheet records.
Qualifications
* Proven experience in a customer-facing role dealing directly with employees, visitors and vendors.
* Knowledge of health & safety regulations.
* Excellent customer service skills.
* Confident communicating at all levels across the organization as well as with external vendors.
* Ability to work independently, proactive and a problem solver.
* Knowledge of Italian.
* Fluent in English.
Nice to have
* Additional languages are always an advantage.
* Knowledge of Microsoft Office 365.
* Knowledge of Oracle.
* First aider and fire marshal experience.
* Workplace-related Health & Safety qualifications preferred.
About DAZN
At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be.
As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.
If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.
We look forward to hearing from you.
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