Overview
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
AWS is looking for a detail-oriented individual to join our Data Center Engineering Operations (DCEO) Team. This group maintains the critical physical infrastructure that supports Amazon Web Services, ensuring the data center’s MEP operates at 100% availability while maintaining first-class customer service to the teams and groups within the data centers.
As the Data Center Engineering Operation (DCEO) Chief Engineer (CE), you will be responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. You will serve as an expert technical resource reporting to a site’s Data Center Facility Manager and interacting with onsite Engineering Operations Technicians (EOT) and any third party vendors. Being the singular focal point for all facility operations within a given data center, you will support Amazon within its owned and operated data centers. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime.
As the DCEO Chief Engineer you will manage small-to-medium impacting projects from conception to completion. These projects involve independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in local and global settings. You will create and deliver on key milestones, obtain and track quotes for all necessary costs, and document project results for future implementation at other facilities. The goals of such projects are to drive innovation and resiliency while reducing operational costs in the facilities.
One of the best parts of this role is directing, training and supporting Engineering Operation Technicians in providing hands-on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site/equipment-specific training exercises is also expected. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems.
Key job responsibilities
* Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a data center.
* Operate independently with limited direct management
* Act as an escalation point for all facilities-related issues within the data center, escalating to the Data Center Facility Manager as needed
* Perform root cause analysis of equipment failures
* Troubleshoot and report facility and data center–level events within internal SLA
* Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams
* Provide training and guidance to Engineering Operations Technicians
* Ensure all safety procedures are adhered to by vendor and Amazon staff
* Utilize internal CMMS to manage building workflows
* Communicate complex technical information to a non-technical audience
Qualifications
Basic Qualifications
* Industrial or Data Center fields related Engineering
* 10+ years of relevant work experience in a data center or other critical environment
* Engineering Degree in Electrical or Mechanical
Preferred Qualifications
* Strong verbal and written communication skills
* Solid leadership and organizational skills
* Data Center or other Critical facility experience with minimum 8 years of experience
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