We are looking for a Senior UX Designer to join Japan Consumer Innovation, where you will define the experience of AI-native tools that transform how businesses grow and operate on Amazon Japan.
This is not a role about designing interfaces. It is about shaping how AI agents, complex workflows, and business outcomes come together, and making that experience trustworthy, legible, and genuinely useful. You will work at the intersection of agentic AI systems, complex business decision‐making, and the real operational realities of organizations in Japan.
You will take on genuinely ambiguous challenges: how do you design AI‐powered tools that make people faster, sharper, and more confident in the decisions that matter most to their business? How do you surface the right insight at the right moment? How do you give people the clarity and control they need to act decisively, even when the underlying data is complex?
The ideal candidate approaches these challenges with clarity and empathy, thinks systemically across the full value chain, from business development and marketing to supply chain and post‐sales, and is driven to solve problems at a scale that matters.
As a hands‐on creative leader embedded in a cross‐functional team, you will collaborate with Science, engineering, product management, and business stakeholders to define what AI‐assisted experiences should look and feel like. You will distill customer insights into design decisions that shape product strategy, and serve as the voice of the customer with senior leadership.
If you are passionate about using design to make AI systems more human, more trustworthy, and more effective for the businesses that depend on them, we encourage you to apply.
Key Job Responsibilities
- Own and drive the end‐to‐end design process for features and capabilities that directly influence how businesses make decisions on promotions, inventory, pricing, and growth strategy.
- Create and validate design solutions through customer research, data analysis, and testing.
- Develop detailed interactions, flows, wireframes, and high‐fidelity designs.
- Translate complex, data‐heavy operational workflows into intuitive design solutions that drive measurable business outcomes.
- Partner effectively with product management, engineering, and science team to ensure successful delivery.
- Influence product and AI strategy through strong design rationale and customer advocacy.
- Define and document design patterns that can scale across multiple products.
- Balance priorities and ensure design decisions are grounded in both user needs and business outcomes with technical constraints.
About the Team
Our vision is to be a place where Japanese customers can conveniently and seamlessly buy everything they want online, with the best selection at the best prices. To realize this vision, we leverage innovative methods, including AI and data science – to automate and standardize our processes, driving the development and implementation of new services. This is a great place for those who want to contribute to innovation and business in Japan while working in a truly global environment.
Basic Qualifications
- 8+ years of design experience.
- Have an available online portfolio.
- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar.
- Experience delivering design solutions for projects of large scope and complexity.
- Experience owning program strategy, end‐to‐end delivery, and communicating results to senior leadership.
- Experience working with customers, technical teams, and management to collect requirements, describe software product features, and technical designs.
Preferred Qualifications
- Experience with UX design of complex workflows.
- Experience working in international cross‐functional teams.
- Track record of influencing product strategy through design thinking and user insights.
- Expertise in AI tools and AI‐assisted design methodologies.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr