PJoin Ascom, where we lead the way in Healthcare ICT and mobile workflow solutions worldwide. With our Swiss-based headquarters driving advancements across 19 countries for over 160 years, we're committed to revolutionizing the healthcare industry with transformative technology. Our systems are operational in over 12,000 hospitals globally, managing an incredible 800 million alerts annually. At Ascom, our dedication translates into tangible impact, enriching the experiences of everyone entering the healthcare facilities and care-homes we partner with. /ppJoin our team as a First Line Technical Support Engineer and be the first point of contact for our customers, providing fast and efficient remote support by accessing customer systems. You'll focus on delivering rapid troubleshooting and technical assistance, backed by strong knowledge of Ascom solutions, products, and services, as well as a solid understanding of the customer environment and end-users' needs. /ppbYour Contributions : /b /pulliRegister and classify received Incidents to immediately act upon; create workarounds to restore a failed / erroneous solution or product service as quickly as possible /liliRegister, classify and process Service Requests /liliNotify customers of the status of service calls, provide regular follow-ups and promptly report any delays /liliTroubleshoot, research and collaborate with peers to solve service calls /liliCoordinate service requirements of customers ensuring that committed SLAs and response times are met /liliEscalate and handover service calls as required to achieve contractual agreement on SLAs and response times /liliEscalate service calls to 2nd line support team as mandated by standard processes /liliEscalate repeated service calls and request to line management in a timely manner /liliDocument all work done during an Incident, Service Request or other ticket type /liliParticipate in rotational coverage for afterhours / weekend support coverage /liliParticipate in the execution of Preventive Maintenance activities /li /ulpThe Ideal Candidate : /ppbQualifications work experience /b /pulliTechnical education : mid-level (practical education) or Bachelor SW engineering / ICT or equivalent /liliPrevious experience in a Technical Support position or similar within IT, telecommunication or healthcare sector /liliITIL Certification /liliStrong customer service, communication and negotiation skills /liliHigh skills in troubleshooting technical / IT-related topics : /liliAn engineering approach with connotations of precision, predictability, measurement, risk mitigation, and professionalism /liliExperience in configuring and troubleshooting Windows Server environments /liliFundamental knowledge of Data Security /liliAbility to troubleshoot and understand data integrations /li /ulpbPersonal Qualities /b /pulliStrong drive and commitment /liliCurious and self-driven /liliAbility to meet deadlines, whilst dealing with several customer requests at the same time /liliStructured personality, high ability to plan, and accurately apply consistent methodology /liliStrong team player with high level of interpersonal and communication skills /liliQuick learner, with affinity towards technical and IT-related topics, Ascom’s products and offerings and how they create values for customers /li /ulpbWhat We Offer You : /b /pulliA company you can take pride in. /liliInspiring and collaborative colleagues. /liliAbundant opportunities for personal and professional growth. /liliThe chance to work with cutting-edge technology in the healthcare industry. /li /ulpbJoin Us and Make an Impact : /b /ppAscom is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any other protected status. We believe that a diverse workforce strengthens our team, drives innovation, and enriches our workplace. Join us in creating an inclusive environment where everyone is valued and has equal opportunities to succeed. /ppJoin our team at Ascom and help us realize our vision of enhancing digital information for optimal decision-making in the healthcare industry. Together, we are making a real difference in the lives of those who benefit from our technology. /ppTo learn more about what we do, visit us at : ascom.com /ppJ-18808-Ljbffr /p #J-18808-Ljbffr