UlliIT Regional Service Manager Italy (Alba, CN, IT) /li /ulh3IT Regional Service Manager Italy (Alba, CN, IT) /h3pstrongData: /strong21/02/2026 /ph3bAbout the Role: /b /h3pThe strongRegional IT Service Manager /strong plays a central role within the Italian IT organization, leading the Ferrero Italy IT Service Management team and reporting professionally to the IT Delivery Center Europe Service Manager and managerially to the Region Italy IT Manager. /ppThe position, based in our Alba offices, is responsible for overseeing IT operations, infrastructure, and service management across a multi-company environment, ensuring that issues are escalated effectively and that service quality, capacity, and performance consistently meet organizational standards. The role contributes directly to operational stability and supports business needs through resilient, efficient, and well-coordinated IT services. /ph3bMain Responsibilities: /b /h3pIn this role, you strongoversee IT infrastructure and application support across the Italy region /strong, ensuring that service delivery remains stable, efficient, and aligned with defined SLAs. strongMonitoring service quality, capacity, and performance /strong is essential to proactively identifying improvement opportunities and ensuring compliance with corporate IT policies, security requirements, and governance frameworks. /ppYoustrongmanage escalation processes /strong to guarantee timely resolution of incidents and problems. When major issues arise, you act as the primary escalation reference, leading global situation room activities and ensuring clear communication with IT and business stakeholders. /ppstrongCollaboration with regional and global IT teams /strong is key to adopting best practices and driving continuous improvement initiatives. Supporting the definition of KPIs and dashboards, you strongmonitor performance trends and ensure accurate, consistent service reporting /strong. Vendor and partner management is also part of your responsibilities, including evaluating performance, ensuring contract compliance, and monitoring service level commitments. /ppYoustrongsupport strategic IT projects and regional technology initiatives /strong, ensuring alignment with business priorities. You strongmanage regional OPEX and CAPEX service management budgets /strong, ensuring accurate forecasting, continuous monitoring, and compliance with governance requirements. Working with Centers of Excellence, you gather and analyze local business needs to plan infrastructure budgets, asset lifecycle activities, and business continuity measures. /ppstrongSupervising local datacenter infrastructure /strong ensures that proper support models and procedures are in place and guarantees reliability. /ppstrongRegular communication with business stakeholders /strong through structured service review meetings provides clarity on performance, ongoing activities, and future priorities. /ph3bAbout You: /b /h3pYou hold a strongmaster's degree in IT, Engineering, or related field /strong and bring a strongsolid experience in IT service management /strong, demonstrating a proactive mindset and the ability to build strong, effective relationships with internal customers — including business users, Group IT stakeholders, and procurement — as well as with external partners such as IT suppliers and consultants. /ppou have strong communication skills and are fluent in both strongItalian /strong and strongEnglish /strong, enabling you to interact confidently with technical and non technical audiences. A strong knowledge of service management processes on application and technology is important for this role, ITIL certification is required, while familiarity with ServiceNow is considered valuable asset. /ppAbove all, you are structured, collaborative, and problem solving-oriented. You are comfortable navigating complex scenarios and motivated to contribute to operational excellence and continuity across a dynamic multi country IT landscape. /ppIf you are looking for a role where you can make a meaningful impact, contribute to service excellence, and grow within a dynamic international environment, we look forward to receiving your application. /ppCareers with caring built in - discover our benefits. /ph3bAbout Ferrero: /b /h3pFerrero began its journey in the small town of bAlba in Piedmont, Italy, in 1946. /b Today, it is one of the world’s largest sweet-packaged food companies, with many biconic brands /b sold in countries all over the world. Find out more about Ferrero at. /ph3bDEI at Ferrero: /b /h3pFerrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.brFind out more. /p #J-18808-Ljbffr