The intern will support the company-wide initiative to review, standardize, and re-organize ABB E-mobility's Knowledge Base, with the goal of improving document searchability, redefining the way the current tools are used, and enabling the creation of a centralized Knowledge Base Hub on SharePoint. The intern will collaborate with cross-functional teams and help execute the Grooming → Design → Deploy workflow for each department involved.
Key Responsibilities
Support Grooming Phase (Data Collection & Analysis)
Distribute and collect questionnaires from team leaders.
Analyze responses to extract: 1) Requirements based on the Framework of Analysis; 2) Existing tool usage, limitations, and licenses; 3) Opt-in / Opt-out preferences for the new KB structure; 4) Map current repositories, document types, owners, and access needs.
Assist in the Design Phase (Structure & Process Definition)
Help build team-specific library structures on SharePoint, aligned with the Framework and project guidelines.
Collaborate to define metadata, tagging logic, document lifecycle and versioning rules.
Prepare content migration plans and checklists.
Support Deployment (Launch & Training)
Assist with content migration into the new Library.
Test workflows, permissions, and document accessibility.
Support teams during go‐live: answer questions, troubleshoot issues, and elevate concerns as needed.
Create basic training materials or user guides.
Cross-Application Mapping and Integration Support
Document where information resides across OpenText, SharePoint, Seismic, ClickHelp, and Oracle PLM.
Support early evaluation of integration points with Training & Communications Tools and Process Flow Management Tools.
Your Background
Basic understanding of document management or digital content organization.
Familiarity with SharePoint (even at user level).
Data analysis skills (Excel, Teams Lists, or similar).
Ability to structure information and document processes clearly.
Good PowerPoint and documentation capability.
Proficient English is a must.
Strong communication skills (daily contact with multiple teams).
Proactive and organized, with attention to detail.
Curiosity and willingness to learn complex systems.
Ability to work independently in a structured environment.
Nice-to-Have Skills
Knowledge of ECM tools (OpenText, Confluence, CMS, PLM systems).
Basic understanding of metadata, tagging, or taxonomy design.
Experience in user interviews or requirements gathering.
Interest in AI/NLP for search optimization (mentioned in the Framework)..pptx)
#J-18808-Ljbffr