Experteer OverviewJoin Hong Leong Bank as a Branch Operations lead focused on delivering superior service at the branch, ensuring accurate end‑of‑day transactions, and maintaining strong internal controls. You will coach tellers and customer service staff, oversee daily branch activities, and drive process improvements while engaging with the community. The role supports fraud prevention, compliance, and efficient staffing, within a digitally‑enabled, customer‑centric bank.Retribuzione / BenefitsChampion service performance at the branch (queue management, complaint handling, customer experience)Approve, review and audit teller and related branch financial transactions (end‑of‑day checking, balancing, reconciliation) to prevent/detect fraud and errorsStaff capacity planning (leave administration and relief arrangements)Ensure compliance with internal controls and proceduresConduct self‑audit checks diligentlyProvide relief functions as needed (BM)Oversee day‑to‑day activities of subordinate tellers and customer service executivesTrain and coach tellers and customer service executivesRepresent the bank in community relationship buildingProcess improvement and cost‑reduction initiativesResponsabilitàMinimum Diploma/Degree holderSPM/STPM with related working experienceService‑oriented mindsetStrong cross‑selling experienceBanking operations knowledge (FSA, ECM, ABM Rules, BASEL II)Good interpersonal and communication skillsStrong organization and planning skillsRelated working experience in Branch Banking OperationsCertification/licensing: PCE (general) and PCE (life)
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