Sr. Program Manager - Delivery Experience, Out of Country Sellers Latam
Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling into Latam team is responsible for international Sellers’ success and growth on Amazon. Our vision is to be the first choice for all types of Global businesses to join Latam.
We are seeking an entrepreneurial, results-oriented Sr. Program Manager. In this role, you will lead Amazon's Global Selling into Latam Seller Experience and Provider Management.
Key job responsibilities
* Lead programs to improve Cross Border Seller Experience, Customer Experience, Delivery Experience, and Cost to serve, defining the list of high priority improvements to reach business goals;
* Monitor and execute projects on time and with high quality standards;
* Effectively communicate project progress within the organization;
* Work with internal teams to drive system, tools, and process improvements/implementation that affect purchasing and operations workflow, with emphasis on automating manual tasks;
* Develop analysis of key business metrics, with emphasis on developing and executing recommendations for improvements;
* Collaborate with finance, accounting, global mile, and operations teams to enhance cost to serve and delivery experience for cross-border operations.
A day in the life
* Review recurring business metrics, perform deep data analysis, and propose improvements;
* Drive continuous improvement of programs, processes, and products;
* Work with international product teams to identify opportunities for delivery experience and cost to serve enhancements;
* Manage stakeholders across border and operations teams.
About the team
Joining the Global Selling into Latam team means partnering with a dynamic and innovative group that sets a high standard for success in a fast-paced environment. To succeed in this role, you should be comfortable navigating broad topics such as Customer Experience, Delivery Experience, Taxes, Accounting, international trade, importations, marketing, operations, and collaborating with tech teams, often dealing with high levels of uncertainty.
BASIC QUALIFICATIONS
* 7+ years of program or project management experience
* Experience using data and metrics to drive improvements
* Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
* Bachelor's degree
* Fluent in both English and Spanish
PREFERRED QUALIFICATIONS
* 8+ years of experience in process improvements
* 8+ years of Business strategy or Non-Tech Program Management experience
* 5+ years of supply chain experience
* Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
* SQL and Data Analysis experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application or onboarding process, please visit [link] for more information. If the country/region you're applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected statuses.
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