What makes you unique • Secondary school diploma or degree in Tourism, Languages or Humanities • At least 1 year experience in Retail/Sales with strong interpersonal skills • English and Italian at C1 level, plus an additional European language (French, German or Spanish at B2 level) • Strong communication and storytelling skills • Customer-oriented mindset and stakeholder management abilities • Time management and planning capabilities Live your ambition, lead your impact You will act as a key reference point to promote onboard experiences, inspiring guests to try our variety of products and services. You will contribute to onboard revenue growth within the Sales department, in line with the company strategy and collaborate with Land Experience, Restaurants, Wifi and Bar departments to boost sales and achieve target goals. Guest engagement & promotion • Identifying and engaging potential customers using a combination of proactive (push) and reactive (pull) strategies • Presenting and promoting onboard products and services (Land Experiences, Restaurants, Wifi and Beverage packages) through effective storytelling to stimulate guests’ interest and desire to explore new experiences • Acting as a connector between guests and onboard departments, redirecting them to the most suitable services based on their needs Revenue generation & onboard visibility • Boosting onboard revenue through cross-selling and up-selling techniques across different touchpoints • Ensuring visibility and presence in key areas of the ship to maximize guest engagement • Leveraging knowledge of guest profiles and onboard offerings to personalize recommendations Collaboration & impact • Supporting onboard teams and business owners to enhance overall performance and guest satisfaction • Acting as an ambassador of Costa values and culture, embodying W.I.D.E.R. traits Safety Culture & Awareness • You will contribute to maintaining a safe and compliant environment by adhering to safety procedures and promoting the company’s safety culture onboard Who we are Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests. Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land. We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do. Bring your ambitions to life. Join us and discover our ocean of possibilities! Additional Info Contract type: fixed-term, full-time Application deadline: 30/06/2026 Time required to submit the application: approximately 3 minutes CV Format: PDF, Word or Image format in English or Italian (max 1.5 MB) E-mail/contact of the recruiting team (not for submitting applications): getonboard@costa.it Further information: visit our dedicated section Shipside FAQs - Costa Crociere Careers