TAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach, and a cool and free-minded spirit to think ahead and establish records. The TAG Heuer watches, and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.
BOUTIQUE MANAGER MILAN – VIA MONTENAPOLEONE
A TAG HEUER BOUTIQUE MANAGER IS…
…A PERFORMANCE-DRIVEN SALES EXPERT
* Plays an active role on the sales floor, increasing boutique sales and achieving the objectives
* Analyzes the store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities and establishes 360° action plans to tackle them
* Stays updated on the watch industry and local market competitive environment
… A TEAM LEADER
* Sets individual and collective objectives, follows the performance, and realizes reviews of the team members
* Shadows and supports the team members on the floor, provides immediate feedback, develops them in their current roles
* Ensures team’s motivation and cohesion while promoting a positive, inclusive and supportive work environment
* Identifies and hires new team members
… A TAG HEUER AMBASSADOR
* Ensures an outstanding service is offered to all visitors in store
* Embodies the Tag Heuer’s brand values and acts as a passionate Brand Ambassador
* Ensures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines
* Proactively networks and connects with local people of influence
… A CLIENT DEVELOPMENT SPECIALIST
* Leads the team to develop long-term relationships with clients
* Sets and follows collective and individual clienteling objectives
* Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way
* Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI
… AN OPERATIONS EXCELLENCE SUPERVISOR
* Oversees the boutique operational processes, front and back, in line with internal guidelines
* Ensures compliance with internal control policy
* Supervises the store expenses and maintenance
PROFILE REQUIRED
* Management experience in a luxury retail environment
* Creative business driver, results-oriented
* Excellent interpersonal, communication and presentation skills
* Inspirational leader, able to coach and develop a high-performing team
* Client-centric mindset, focused on recruiting new clients and growing the active client base
* Agile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needs