Key Leadership Opportunity in Pescara
A dynamic and experienced professional is sought to lead a team of call center associates, ensuring their work and attendance align with organizational policies.
About the Role:
- Supervise and Inspire: The ideal candidate will possess strong leadership skills, managing a team to meet performance expectations.
- Performance Management: Identify issues and implement improvement plans, including potential terminations if required.
- Expertise in Escalated Calls: Provide effective support during escalated customer interactions.
- Stay Informed: Maintain knowledge of internal processes and attend relevant training sessions.
The successful applicant will have exceptional verbal and written communication skills, with English proficiency at a B2 level or higher. They should be adept at prioritization and multitasking, as well as flexible and willing to work a varied schedule.
This is an initially fixed-term role, offering prospects for extension. As a valued member of our team, you will have access to professional development opportunities, including Concentrix University and LinkedIn Learning.