PbAdvanced IT Healthcare Consultant /b /ppWe are seeking a skilled bAdvanced IT Healthcare Consultant /b to play a key role in enhancing Customer Experience by providing targeted consulting to both external and internal clients. The ideal candidate will resolve second-level applicative/system issues efficiently. /ppbResponsibilities: /b /pulliPerform remote second-level interventions on corporate IT solutions to ensure business continuity nationwide. /liliManage escalation cases and collaborate directly with the Project Manager to resolve reported issues. /liliInterface with CED, clinical engineering, and laboratory contacts to support all technological solutions. /liliCollaborate with third-party software providers in managing Healthcare IT processes. /liliEnsure SLA compliance through Trouble Ticketing Management systems. /liliMonitor and evolve LIS solutions using system monitoring tools. /liliSupport colleagues during training and go-live phases of IT solutions. /liliProduce and update technical documentation for support and maintenance. /li /ulpbKnowledge: /b /pulliHealthcare IT processes in medical environments. /liliData communication networks. /liliVirtual infrastructures and Microsoft/Linux operating systems. /liliSQL scripting and Oracle databases. /liliRemote connectivity (VPN) protocols. /li /ulpbSkills: /b /pulliContinuous technical updating via certifications. /liliEffective communication and listening skills. /liliDecision-making ability. /liliPriority management. /liliResult-oriented mindset. /liliAccuracy and punctuality. /li /ulpbEducation: /b /ppDegree in Computer Science, Engineering (e.g., Biomedical Engineering), or equivalent experience in Healthcare. /ppbExperience: /b /ppMinimum 2 years in a similar role within the Healthcare sector. /ppbLanguage Skills: /b /ppGood command of English. /p #J-18808-Ljbffr