4 years’ experience in operations management - 2 years of people management experience. For External: - Bachelor's degree or higher ; equivalent and relevant work experience considered. - Ability to function in an ambiguous, fast paced work environment. - Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills desired. - Should have managed teams for at least 1 year and participated in performance management and appraisals - Exceptional operational, managerial and analytical skills. - Proven track record of driving change and innovation For Internal: - Minimum tenure in L4 IC role should be 18 months. - All who have applied and did not clear within last 3 months are not eligible. - Bachelor's degree or higher ; equivalent and relevant work experience considered. - Ability to function in an ambiguous, fast paced work environment. - Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills desired. - Should have managed teams for at least 1 year either through direct or indirect influence. - Exceptional operational, managerial and analytical skills. - Proven track record of driving change and innovation - Prior leadership experience of managing people and team. - Exposure to quality tools like Six Sigma, Lean operations, etc. - Industry exposure across Operations, Risk Management, Fraud investigations, etc. - Managed critical operational processes, with end to end business responsibility. - Experience of supporting customers internally and externally