Mercier Consultancy MD is excited to present a rewarding opportunity for Italian Speaking Customer Service Representatives for a Payment Solutions Provider' based in Greece. This role is tailored for individuals who are enthusiastic about financial services and dedicated to delivering exceptional customer support. As a representative' you will assist customers in Italian' addressing their inquiries related to payment solutions and ensuring a smooth customer experience. Key Responsibilities - Manage customer inquiries regarding payment processing' account management' and transaction issues via phone' email' and chat in Italian. - Provide accurate information about services' fees' and payment platform features. - Assist customers in troubleshooting technical issues related to payment transactions and solutions. - Resolve customer complaints efficiently' ensuring high levels of satisfaction and retention. - Document all customer interactions in the CRM system for accurate tracking and follow-up. - Collaborate with internal teams to enhance customer service delivery and address client needs. - Stay informed about industry regulations and updates to ensure compliance and provide relevant advice. Requirements - Fluency in Italian (both written and spoken) is essential, knowledge of English is a plus. - Previous experience in customer service' particularly in financial services or payment solutions. - Strong communication skills and a customer-oriented mindset. - Problem-solving abilities and comfort in handling inquiries related to payment processes. - Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment. - Familiarity with payment processing software and customer relationship management (CRM) tools is desirable. - Willingness to work flexible hours' including weekends and holidays as necessary. - Relocation to Greece is required for this position. Benefits - Competitive Monthly Salary - 2 Extra Salaries Per Year - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More