Ph3Experteer Overview /h3pIn this role you lead DBS operations at the Milan campus, coordinating Italy and Turkey across Employee Document Services, logistics, and related support. You will manage on-site teams, vendors, and regional stakeholders to ensure high-quality service delivery and SLA adherence. You’ll drive continuous improvement, risk governance, and cross-regional initiatives within a fast-paced, client-focused environment. This position offers broad impact on how services are delivered for DBS across the EMEA region. /ph3Retribuzione / Benefits /h3ulliProvide day-to-day operational leadership for DBS services (Employee Document Services, Logistics and Warehousing, Transportation, Supplies Merchandise). /liliManage on-site teams with staffing, training, coaching and performance management. /liliServe as primary escalation point for operational issues, risks, and service delivery challenges. /liliEnsure SLA compliance, quality standards, and procedures are followed. /liliManage vendor relationships and monitor KPIs and contractual requirements. /liliCollaborate with internal clients to understand service needs and drive delivery improvements. /liliMaintain governance and control frameworks including risk, incident management, and escalation. /liliMonitor, analyze and report key operational metrics for decision-making. /liliLead regional initiatives, projects, and service enhancements across the EMEA DBS model. /liliPromote an inclusive, professional, client-focused work environment. /li /ulh3Responsabilità /h3ulliBachelor’s degree or equivalent experience /liliMinimum 4 years in a leadership role with people management /liliStrong English and Italian. /liliExperience managing operational service teams in production or services /liliKnowledge of print technologies, scanning, mail courier services /liliExperience managing vendors and outsourced providers /liliExcellent communication, stakeholder management and client engagement /liliProven ability to manage change and drive process improvement /liliStrong organizational, analytical, and time-management skills /liliProficiency in Microsoft Office and data analysis /li /ul /p #J-18808-Ljbffr