Join the team at the Springhill Suites & Fairfield Inn by Marriott Naples as our Dual Front Desk Supervisor. Front desk supervisors should have excellent communication and interpersonal skills, and be able to multitask in a fast-paced environment.
Responsibilities
A dual property front desk supervisor at a hotel isresponsible for overseeing the front desk team and ensuring a smooth guest experience.
Their duties include:
* Providing a friendly, accurate, and consistent level of service to guests.This includes checking guests in and out, responding to guest requests, and ensuring guest needs are met in a timely manner.
* Supervising the front desk team, including Guest Service Agents and Night Auditors.This includes training staff, ensuring they adhere to hotel policies, and providing technical support.
* Ensuring the hotel runs smoothly, including processing charges, verifying billing instructions, and monitoring the Night Audit function.
* Providing guests with accurate and timely information about the hotel, community, and special events.
* Ensuring that all staff members work in a safe and conscientious manner, and adhering to all safety policies and procedures.
Qualifications
* Must possess strong leadership skills and have at least one year in a supervisory or management role.
* Ability to communicate with the front office teams, guests, and associates effectively and professionally.
* Looking for an exceptional individual in training, mentorship, strong follow-up, and accountability.
* Responsible for driving Marriott initiatives and service scores.
* This position requires mid-shifts and weekends.
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